Reference

cupangjp Legal Framework for Indonesia

These legal terms set out how cupangjp handles your account data, what cookies we place, and how you can request changes — all of it depends on local…

Account TermsData & PrivacyCookie PolicyDANA, OVO, GoPay, QRIS ContextContact & Rights Requests

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Explore the Terms That Govern Your Account

cupangjp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to cupangjp, including all game lobbies and payment features, depends on local law. Our terms are governed by the laws of the jurisdiction we operate under, and any disputes follow that framework. When you deposit via DANA, OVO, GoPay or QRIS, you acknowledge that wallet

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transactions are processed according to each provider's own terms alongside ours. Bank transfer deposits through BCA, BRI, Mandiri or BNI fall under the same account-level agreement. We retain transaction records for the period required under applicable law, and you can request a copy at any time
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through our support channel. We update these terms when our operations or applicable regulations change; the current version is always the one displayed on this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about these terms, want to correct account information, or need to raise a data request, our support team handles legal enquiries separately from general wallet help. Responses to formal legal or privacy requests are sent within three business days. You can also request the full printed version of our current terms by contacting us through any of the channels below.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Start a chat from the account page for account-specific or legal queries; our team routes policy questions to the right desk.

Email Support

Send formal data requests, term clarification questions or account-correction notices to our support email. We aim to respond within three business days for legal matters.

Account Help Centre

The Help Centre inside your account dashboard carries the current terms document, cookie settings panel and a rights-request form so you can act without contacting support first.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Security

cupangjp treats data handling and account security as operational commitments, not afterthoughts. From phone verification at account creation to encrypted wallet connections for DANA and QRIS transactions, every data touch-point is covered…

Phone Verification

We verify your phone number before granting full account access. This step protects your account from unauthorised logins and ties wallet activity — including OVO and GoPay deposits — to a confirmed identity.

Cookie Use

We place session cookies to keep you logged in and analytics cookies to understand how the lobby loads on mobile devices. You can adjust cookie preferences inside the account settings panel at any time.

Data Retention

Transaction records, including QRIS and bank transfer receipts, are retained for the period required by applicable law. After that period, data is deleted or anonymised from our active systems.

Rights Requests

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask us to delete your account data. Submit these requests via live chat or email and we will confirm within three business days.

Third-Party Providers

Game providers and payment processors such as DANA, OVO and GoPay receive only the data needed to process your transaction or load a game session. Their own privacy policies apply in parallel with ours.

Account Access Control

Only you can authorise account actions after phone verification clears. We never initiate withdrawals, change wallet details or alter account settings without a logged, verified request from your session.

Legal Questions We Hear Most Often

These questions cover the legal areas you are most likely to search for in relation to your cupangjp account — from how we use your data to what happens when terms change.

Yes. Access to all features, including the game lobby and payment methods like DANA and QRIS, depends on local law in your region. Players in Surabaya and Bandung should check current local regulations before opening an account.

We collect your phone number for verification, your chosen payment method details (such as OVO wallet ID or BCA bank account), and session activity logs. We do not collect more data than is needed to run your account.

Submit a data access request via live chat (08:00–23:00 WIB) or email. We will confirm receipt and send your data summary within three business days. The rights-request form is also available in your account Help Centre.

Yes, where local law permits. Send a deletion request through email or the Help Centre form. We will remove your personal data from active systems after completing the retention period required by applicable law.

Transaction records for all payment methods, including GoPay and QRIS, are retained for the legally required period. After that, they are deleted or anonymised. You can request a copy of your transaction history at any time.

We update this page whenever our terms change and display the revision date at the top. Continuing to use your account after an update takes effect means you accept the revised terms. Major changes are also flagged via a notice in your account dashboard.

Game providers receive only the session token needed to load a game — they do not see your full account details, phone number or payment information. Their own data practices are governed by their own legal terms, not ours.

cupangjp Legal Framework for Indonesia

Reach Us on Legal or Policy Matters

Live Chat

Email Support

Account Help Centre

How We Handle Your Data and Account Security

Phone Verification

Cookie Use

Data Retention

Rights Requests

Third-Party Providers

Account Access Control

Legal Questions We Hear Most Often

01 Does cupangjp legal access depend on where I am in Indonesia?

02 What personal data does cupangjp collect when I open an account?

03 How do I request a copy of the data cupangjp holds on me?

04 Can I ask cupangjp to delete my account data?

05 What happens to my GoPay or QRIS transaction records under these legal terms?

06 How will I know if the cupangjp legal terms change?

07 Do third-party game providers have access to my cupangjp account data?

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