Reference

cupangjp Terms & Conditions at a Glance

These Terms & Conditions set out what you agree to when you open and use your cupangjp account — from how deposits via DANA, OVO, GoPay and QRIS…

DANA & OVO wallet rules coveredAccount suspension policyGoPay & QRIS deposit termsDispute resolution processEligibility where local law permits
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cupangjp cupangjp Terms & Conditions at a Glance
REACH OUR POLICY TEAM

Contact Us About These Terms

If any clause in these Terms & Conditions is unclear — whether it relates to your DANA deposit, a GoPay withdrawal, or an account access decision — our support team is ready to walk you through it. Reach us through the channel that works for you, and we will respond with a specific reference to the relevant section of the terms.

Team online

Live Chat

Available around the clock directly from your account dashboard; cite the term section number and we will address it in the same session without transferring you.

Email Support

Send a written query to our policy inbox for a documented response; useful when you need a record of how a specific clause applies to your account situation.

In-Account Help

Open the Help tab inside your account, choose 'Terms & Policy', and submit a ticket directly linked to your account ID so we can pull your transaction context immediately.

HOW WE UPHOLD THESE TERMS

Switch to Verified Account Security Practices

Our approach to enforcing these Terms & Conditions is built on transparent account management, clear data handling and consistent policy communication.

Data Handling

We collect only the data needed to verify your identity and process transactions via DANA, OVO, GoPay and QRIS. We do not share your data with third parties outside our licensed payment processors.

Cookie Policy

Cookies on cupangjp track session state and wallet status so your OVO or GoPay deposit flow picks up where you left off. You can manage cookie preferences in your browser settings at any time.

Account Security

Phone verification is required before account access is granted. If a suspicious login is detected on your account, we freeze the session and notify you immediately via the registered phone number.

Data Retention

Transaction records — including virtual account and bank transfer receipts from BCA, BRI, Mandiri and BNI — are retained for the period required under applicable local law and deleted once that period expires.

Policy Contact

For formal requests about your data or account standing, email our policy team with your account ID and the specific section of the terms you are referencing. We aim to respond within two business days.

Requesting Changes

You may request a correction to your account information or ask us to delete certain data by submitting a written request through the in-account Help tab. Eligibility for deletion depends on local law.

Browse Common Questions About Our Terms

These answers address the Terms & Conditions questions we hear most often from account holders across Indonesia. If your question is not covered here, our live chat support can point you to the exact clause that applies.

They cover account creation, deposit and withdrawal rules for DANA, OVO, GoPay, QRIS and bank transfers, account suspension criteria, dispute resolution steps and eligibility conditions where local law permits.

Access to certain features depends on local law in your region. The core account and payment terms apply uniformly, but eligibility for specific functions is determined by the laws applicable where you are located.

We post the updated version on this page with a revision date. Continuing to use your account after the posted date means you accept the updated terms. You can also request a notification via the in-account Help tab.

If your account is suspended, any cleared DANA or GoPay balance is held and reviewed under our dispute clause. We contact you at the registered phone number and outline the steps to resolve the suspension.

Yes. Submit a written deletion request through the in-account Help tab with your account ID. Whether full deletion is possible depends on local law and any outstanding transaction obligations on your account.

Open a dispute ticket via live chat or the in-account Help tab, reference the specific transaction ID and the terms clause you believe applies. We retrieve the transaction log from the relevant payment rail — QRIS, virtual account or bank transfer — and respond within two business days.

The account and payment terms apply across all activity, including football and badminton markets in the sportsbook and casino titles like Aviator and Auto Roulette. Specific wagering conditions for each category are detailed in the relevant subsection of the terms.

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